Scotiabank bullies more money from poor people


Here’s another good reason not to go with Scotiabank: e-mail money transfer fees. Scotiabank recently redesigned its website, and in doing so changed the default action when accepting e-mail money transfers to “decline”. This results in the person sending the money having to do so again, and paying a second $1.50 fee.

How simple is it to decline a transfer? You might expect the default action when clicking through to an incoming e-mail money transfer to be to accept it. After all, who in their right mind would decline incoming money? You might expect pressing “enter” after logging into the on-line banking site would confirm that you want to deposit the money into your account. Right? Wrong. Now, with Scotiabank, that instinctive pressing of “Enter” after entering your credentials takes you to this, a “decline” page:

Click image to enlarge

It asks you to “confirm that you want to decline” the transfer. Now why would they put that word “confirm” in there if they weren’t trying to deceive people?

Blush over that text and press “Enter” again, and you’ve hit a wall. Your transaction has been declined. There’s no going back.

The sender must send the money again. Worse, you have to ask the sender to send the money again — and part with another $1.50. Your reputation takes a hit. If the transaction is for business, consider that business lost forever.

It’s that kind of nasty trick that Scotiabank is becoming known for. So, if you’re looking for a new banking account, and maybe considering the red guys… keep looking.

Update: Scotiabank’s Response

"We are aware that there have been issues with accepting Interac e-Transfers for some customers. When you try to deposit funds please use the mouse to accept and not the Enter key on your keyboard."

*slow clap*